Help

Microphone

“LibDic can't access the microphone.” On Windows, open Settings › Privacy & security › Microphone, and let desktop apps access your microphone. On a Mac, open System Settings › Privacy & Security › Microphone and turn LibDic on.

“No microphone available.” Plug in a microphone, or close the app using it (video call), then pick it in LibDic › General › Microphone and click “Test my microphone”.

“The microphone cut out: the dictation stops at that point.” The microphone was unplugged or turned off while listening. What you said before is inserted; plug the microphone back in before the next dictation.

Which microphone? A laptop's built-in microphone is enough. A desktop computer often has none: a USB headset gives the best result (microphone close to the mouth, little background noise); a webcam with a microphone, a USB desk microphone or Bluetooth earbuds also work. Then pick it in General › Microphone and click “Test my microphone”.

Inserting text

“Text copied: paste it with Ctrl+V.” LibDic couldn't type into this window (for example an app running as administrator). Your dictation is on the clipboard: press Ctrl+V.

“Password field…” LibDic never types into a password field. The text is on the clipboard: paste it yourself if you really meant to.

“Can't type into this app.” Your dictation isn't lost: find it in the History tab if history is on. If it keeps happening in this app, choose “Type character by character” in General › Text insertion.

“Couldn't write here and the clipboard is busy: your dictation is in History.” Another app was holding the clipboard. Open the History tab to copy your dictation.

Clipboard

LibDic pastes your dictation, then puts your clipboard back as it was (text, formatted text, image, files). If it holds anything else, LibDic types the text instead of pasting, up to 2,000 characters.

“Your clipboard was replaced by the dictation.” Your dictation was too long to type: it comes before your old content. Copy what you need again.

Modes and AI formatting

In the Engine tab: Private, nothing leaves your computer; Hybrid, your voice stays on your computer and only the text goes out for formatting; Cloud, your voice goes out too, to be transcribed.

“AI formatting unavailable”: your text is still inserted, unformatted. Follow the reason: sign in under Engine › LibDic Cloud account, or download the built-in model in Engine.

“Formatting took too long”: your text was inserted as is. Nothing to do.

“Cloud mode needs a LibDic Cloud account…”: sign in under Engine › LibDic Cloud account, or switch back to Hybrid.

“Transcription failed.” Dictate again. If it keeps happening, send a report.

Write in another language (Style › Write in another language): in an app you choose, you speak your language and LibDic writes in the one you picked ("in Slack, I write in English"). The indicator shows the language while listening. Translation uses AI formatting; everywhere else, nothing is ever translated. "Not translated": no AI model, or it could not translate; your text is inserted as spoken.

No connection

“No connection: dictation transcribed on your computer.” In Cloud mode, LibDic used your local model. Nothing to do.

“No connection. Your dictation is kept for 5 minutes.” It stays in memory, never on disk. Reconnect, then click “Try again” on the Home tab. To stop depending on the network, download a transcription model.

“LibDic Cloud cannot be reached.” Check your Internet connection, then try again.

LibDic Cloud account

To sign in: Engine › LibDic Cloud account, your email address, “Get a code”, then the 6-digit code you receive by email (valid for 15 minutes). Local dictation needs no account.

“Wrong or expired code.” Click “Get a code” again and enter the latest one you received.

“Too many attempts.” Wait a minute before trying again.

“Too many devices on this account.” Remove a device you no longer use: in LibDic on that device (Engine › “Sign out”), or in your account page, “My devices”.

“Signing in to LibDic Cloud failed.” Try again later.

Updates

LibDic downloads its updates in the background. When a version is ready, a banner on the Home tab offers “Restart to update”; nothing installs without you, or during a dictation.

“A dictation is in progress.” Finish your dictation: the update will install afterwards.

“The update could not be installed.” LibDic keeps its current version. Try again later, or install the latest version from Download.

Plans and limits

The Free plan lets you dictate 1,000 words a week; the count restarts every Monday. A dictation you have started always completes. “You've dictated all your free words this week.”: upgrade to Pro to dictate without limits, or wait until Monday. With Pro, the cloud is included up to 150,000 words a month; beyond that, dictation keeps working on your computer, without AI formatting.

“Command mode is included in Pro.” Dictation is still available. For command mode, see the plans.

Shortcuts

By default: Alt+Space to dictate on Windows, Ctrl+Alt+Space on macOS (Control+Option+Space) and Linux; Ctrl+Shift+E for command mode.

“The shortcut … is already used by another app.” The old shortcut stays active. In General › Shortcuts, click in the field, press another combination with Ctrl, Alt or Windows, then “Save”.

“This Wayland desktop did not grant LibDic a global shortcut.” On Linux Wayland, an app can only take a shortcut through the system portal: the first time, your desktop shows you LibDic's shortcuts; accept them or pick others. You need GNOME 48 or later, KDE Plasma 5.27 or later; otherwise, log in to an X11 session. Escape only cancels a dictation in some apps: release or press the shortcut again to finish.

Transcription models

“The transcription model is missing.” In Engine › Transcription model (local), click “Download” next to the recommended model, then “Use”.

“The model download failed.” Check your connection and the free space on your disk, then click “Download” again.

“This model is already downloading.” Wait for the current download to finish.

Strict offline

“Strict offline: LibDic makes no network request.” This option in the Privacy tab blocks all network access: no downloads, no sign-in, no updates. To download a model, untick “No network request from LibDic”, click “Save”, then tick it again afterwards.

LibDic's “Help” link opens this page in your browser, even in strict offline: your browser loads it, not LibDic. What leaves your computer in each mode: Privacy.

Teams and enterprises (administrators)

Subscribe. In your client space, choose Team (at least 3 seats) or Enterprise (at least 10), give the organisation's name and the number of seats, then pay by card. The organisation is created as soon as the payment is confirmed, with you as administrator; the subscription renews by itself every year (or every month for monthly Team). Enterprise: 5% off from 50 seats, 10% off from 200, quote beyond 1,000.

Members. In “My team”, add each member by their address: they get the organisation's entitlements at their next sign-in. An address that already has a LibDic account is linked with the person's consent: write to us. Changing the number of seats is billed or credited pro rata.

Domain. Enterprise: enter your addresses' domain (example.com), add the suggested TXT record at your DNS host, then click “Verify”. Propagation can take up to an hour. Public email domains (gmail.com…) are refused.

Single sign-on (SSO). OpenID Connect: Microsoft Entra ID (issuer https://login.microsoftonline.com/<tenant id>/v2.0), Google Workspace (https://accounts.google.com), Okta (https://<your-domain>.okta.com)… Create a “Web” application in your directory with the redirect address https://api.libdic.com/v1/sso/callback, then enter the issuer, client ID and client secret. The secret is stored encrypted and never shown again. Members then choose “Company account (SSO)” in LibDic. SAML is not supported.

Directory (SCIM 2.0). Create a token in the client space (it is shown only once), then register the address https://api.libdic.com/scim/v2 with this token in your directory: accounts added or deactivated in the directory are added or deactivated in LibDic too.

Enforced local mode. Tick the rule: on members' computers, voice and text never leave the device (Private mode required, cloud also refused by the server). The rule applies at their next sign-in and stays in force offline.

Deployment. An MSI installer will be offered on the Download page for mass installation (msiexec /i LibDic.msi /qn, through GPO or Intune).

Support

In General › Contact LibDic: choose the subject (technical problem, billing, sales or quote request, other), write your message, click “See what will be sent”, then “Send this report”. You see exactly what goes out: the diagnostics only for a technical problem, never your dictations, your history or your voice. Teams and enterprises are read first. You can also write to us from your client space, even without an account for a quote request.

“Sign in to LibDic Cloud…” The report is linked to your account: sign in under Engine, then send it. Without an account, write to [email protected].

“Your message is too long.” Shorten it to 2,000 characters.

“You already have several reports waiting.” Support answers them first; you can send more afterwards.

“Something unexpected went wrong.” Send a report: it helps us fix the problem.

Your data

“Part of your settings couldn't be read.” Nothing was deleted: the unreadable file is set aside and LibDic starts from the defaults for that part. Check your settings, then “Save”.

“Your history key was missing.” Your history and vocabulary are encrypted with a key kept in the system keychain. Without it, the old files can no longer be read: they are set aside and LibDic starts afresh. Nothing to do.

“History is turned off: no secure keychain is available.” On Linux, install and start a Secret Service keychain (GNOME Keyring or KWallet), then restart LibDic.

Settings

“This setting is invalid: …” Fix the setting named in the message, then “Save”. Shortcuts must include Ctrl, Alt or Windows, and the command-mode shortcut must differ from the dictation one.

Local history of dictations (General): choose how long your dictations stay on this computer (24 hours, 7 days, 30 days or forever), or turn history off. Older ones are deleted automatically. History never leaves this computer.

Memory saver (General): the local model is freed after 15 minutes without dictation. Useful on a computer with little memory; the next dictation starts a little slower.

Single key (General): dictate with one key, for example right Ctrl, if you can't hold a combination. Tap to start, tap to finish. LibDic then listens to the keyboard to recognise that key, without ever recording what you type.

Suggest a retouch after the first dictation (General): once per session, the indicator reminds you that you can say “shorter”, “more polite” or “exact version” in command mode. Untick it to stop seeing it.

Usage statistics (General, off by default): sends numbers only (dictations, formattings, error messages), never what you dictate.

Saved texts (Vocabulary): say the phrase on its own, for example “my signature”, and LibDic inserts the full text (signature, address, calendar link…).

Sync across my devices (Vocabulary): your vocabulary, replacements and saved texts reach your other devices, end-to-end encrypted; LibDic Cloud cannot read them. Turn it on, then copy the code to the other device. History never leaves this computer.

Team vocabulary (Vocabulary): words added here reach every member of your team, end-to-end encrypted. One person creates the team code, the others enter it under “Join the team”. Your personal vocabulary stays yours.

Voice commands

“Nothing to erase here.” “Delete that” only erases your last dictation, in the same window, less than 60 seconds later, and only if you haven't typed or clicked since. Otherwise, erase it yourself.

“For safety, this command is never sent to a terminal.” “Undo” and “send” are never run in a terminal. Use the keyboard.

“Command mode needs AI formatting.” Sign in to LibDic Cloud under Engine, or download the built-in model in Engine.

macOS

“LibDic needs Accessibility access…” Open System Settings › Privacy & Security › Accessibility, turn on LibDic, then restart LibDic.